User Guide – Corporate

  1. To register New User Profile:
    1. In web browser, surf to http://ipops.imejparking.com.my.
    2. From menu on top of the page, click on REGISTER.
    3. Fill up all the required details. In SELECT CUSTOMER TYPE field, please select CORPORATE.
    4. At the bottom of the page, click on the terms & conditions link to read and understand carefully all the terms and conditions.
    5. Should you agree to all the terms and conditions, check on the I accept terms & conditions checkbox and click on CREATE ACCOUNT
    6. Now you already have an account profile with IPOPS. You may try to login by repeating step a. and click on LOGIN menu on top of the page.
  1. To apply for New Parking
    1. Email request to IPOPS at custcare@imej.com.my stating details as follows:
      • IPOPS Customer ID (4 to 7 digits number appear on top of the page after login)
      • Driver Name
      • Car Registration Number
      • Commencement Month
    2. Upon approval by IPSB, invoice will be generated in IPOPS.
    3. Login to IPOPS at imejparking.com.my and click on “Tax Invoices
    4. In Tax Invoice window scroll down to the related invoice under NEW PARKING APPLICATION – TAX INVOICE.
    5. Click on the “Download” link next to the invoice.
    6. After conforming amount in the invoice, arrange payment to bank account stated in the invoice.
    7. E-mail proof of successful payment to custcare@imej.com.my
    8. IPSB will verify payment before issuing pass card to Car Park Office of related site within 3 working days.
    9. Car Park Office staff will call customer to collect the pass card.
  1. To Pay Monthly Renewal Fee (Must be done by 10th of the renewal month)
    • On 15th of every Calendar month, IPOPS will auto generate Renewal Invoice for the following month.
    • Login to IPOPS at imejparking.com.my and Click on “Tax Invoices”
    • In Tax Invoice window scroll down to the related invoice under RENEWAL – TAX INVOICES
    • Click on the “Download” link next to the invoice.
    • After conforming amount in the invoice, you may proceed with payment using one of the options below:
    1. PAY USING IPAY88 (Recommended)
      • Click on the “Confirm and Pay” link next to the invoice.
      • In the next page, click on “PAY USING IPAY88” and you will be redirected to IPAY88 interface.
      • In the IPAY88 interface, select Online Banking or e-Wallet service preferred and click on “Proceed”.
      • You will be redirected to the selected on-line payment service of your choice to continue with payment.
      • Upon successful payment you are advised to save/print the transaction details for future reference in case of any dispute.
      • Please verify that the “Confirm and Pay” link next to the invoice is now changed to “Paid
    2. MANUAL PAYMENT
      • Arrange payment to bank account stated in the invoice and save softcopy of proof of successful payment.
      • Click on the “Confirm and Pay” link next to the invoice.
      • In the next page, click on “MANUAL PAYMENT
      • In Manual Payment page, fill up all the payment details and upload the softcopy of proof of successful payment.
      • Click on “SUBMIT
      • Please verify in Manual Payment page that the payment made is listed and under the “Status” column it should state “Waiting for Approval”.
      • You are advised to save screen capture of the Manual Payment page after completing the above for future reference in case of any dispute.
  1. To Terminate Parking (Must be done by 15th of the preceding month)
    • Login to IPOPS at imejparking.com.my and click on “Refund Application
    • In Refund Application page, fill up all the details.
    • Click “Submit”
    • Please verify in Refund Application page that the submission is listed under “Refund Applications” at bottom of the page.
  1. To Report Lost and Apply for Replacement Pass Card
    1. Email request to IPOPS at custcare@imej.com.my stating details as follows:
      • IPOPS Customer ID (4 to 7 digits number appear on top of the page after login)
      • Lost Pass Card number
    2. Invoice will be generated in IPOPS.
    3. Login to IPOPS at imejparking.com.my and click on “Tax Invoices
    4. In Tax Invoice window scroll down to the related invoice under LOST – TAX INVOICE.
    5. Click on the “Download” link next to the invoice.
    6. After conforming amount in the invoice, arrange payment to bank account stated in the invoice.
    7. E-mail proof of successful payment to custcare@imej.com.my
    8. IPSB will verify payment before issuing pass card to Car Park Office of related site within 3 working days.
    9. Car Park Office staff will call customer to collect the pass card.
  1. To Report Damaged Card and Apply for Replacement Pass Card
    1. Email request to IPOPS at custcare@imej.com.my stating details as follows:
      • IPOPS Customer ID (4 to 7 digits number appear on top of the page after login)
      • Damaged Pass Card number
    2. Invoice will be generated in IPOPS.
    3. Login to IPOPS at imejparking.com.my and click on “Tax Invoices
    4. In Tax Invoice window scroll down to the related invoice under DAMAGE – TAX INVOICE.
    5. Click on the “Download” link next to the invoice.
    6. After conforming amount in the invoice, arrange payment to bank account stated in the invoice.
    7. E-mail proof of successful payment to custcare@imej.com.my
    8. IPSB will verify payment before issuing pass card to Car Park Office of related site within 3 working days.
    9. Car Park Office staff will call customer to collect the pass card
  1. To Apply for ON-HOLD (Must be done by 15th of the preceding month)
    1. Login to IPOPS at imejparking.com.my and click on “On Hold / Delay
    2. In On Hold page, fill up all the details.
    3. Click “Submit”
    4. Please verify in On Hold page that the submission is listed under “On Hold Requests” at bottom of the page.
    5. Approval/Non-approval of On Hold Parking application is at sole discretion by the Company. Requests with status other than “Approved” 3 days before the due date of Renewal Payment, should be considered as Rejected.